What is the best way to place my order?

The fastest, easiest, and most secure way to place your order is through our award-winning website:

What is the best way to contact Allen's if I have a question about my order?

The fastest and easiest way to contact our Customer Service team during a very busy holiday is by sending an email to

How do I find out about my delivery on the day it's being made?

All senders should receive an automatic delivery confirmation email the instant their delivery is completed.  These emails will be sent to the email address provided when the order is being placed.

As we try to serve as many customers as possible, while still operating with a limited staff, our ability to provide delivery updates and/or specific delivery estimates is extremely limited once your arrangement leaves the design studio and is out on a route for delivery.

Rest assured, we work very hard to complete EVERY delivery as quickly as possible.

Can an arrangement be modified from what I see online?

In order to help as many customers as possible, we’re unable to make any changes or modifications to the arrangements from what is shown.

Can I order something that is not in the Valentine's Day section?

To serve as many customers as possible, orders being placed for both in-store pickups and/or delivery for February 1-15 are limited to what you see active and available in the Valentine's Day section of the website, though sympathy/funeral orders may still be placed from the Sympathy section.

Can you make me something special and custom that I don't see online?

We created our Valentine Catalogue with the intention of offering as wide a selection as possible to as many customers as possible during this time of high demand.  However, we do have a limited number of spots for custom arrangements starting at $250.

To learn more about ordering a custom arrangement, call 619.777.1234 OR email

Can I place an order for Will Call / Pickup?

Customers will be able to place orders for will-call pickup at all four retail locations as long as those orders are placed at least one day in advance.

Regardless, all of our retail stores will be full to the brim of vase arrangements and grab-and-go bouquets of all all shapes and sizes, so there will be plenty to choose from even for walk-in customers.

When will the retail stores be open for the holiday?

You can always view our hours, including any adjustments being made for a holiday, here: /about/hours-locations/